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Knowledge basePerformance issues and troubleshooting

Steps if FlowFast doesn't work and how to report a bug

If you are experiencing performance issues or can’t use FlowFast, learn what steps need to be taken to report a bug to FlowFast Support.

Before reporting a bug

  1. Make sure you are using a supported browser and that all updates are installed

Supported browsers are:

  1. Ensure that no add-ons/extensions/plugins are installed on your browser which may interfere with the sites and FlowFast. Switch to Incognito mode or switch to another browser without extensions installed. This will help to eliminate the problem of the influence of browser extensions.

  2. Clear the cache&cookies, restart the browser and force a refresh of the page. To do this, press F5 or Ctrl + R (for Windows)/Cmd + R (for Mac) several times.

  3. If you have performance problems (slow loading), close all tabs and open applications and check how FlowFast works.

  4. Check your internet connection or switch to a faster network if possible.If you are using a VPN disable it.

  5. Check that your browser does not need to be updated.

  6. Make sure that you are not experiencing any network problems:

a) Your local Firewall is not blocking your network.

b) FlowFast servers are not blocked in your country or organization network

1. Organization network problem - address it to the administrators responsible for the network

2. Country problem - use a VPN

If there are no problems with all of the above or the suggested steps didn't help, please submit a bug and provide the following information:

  1. Describe the problem in as much detail as possible, send screenshots or a short video. A popular free software for screencast recording is https://www.loom.com/.

  2. Tell us which of the steps above above you have done.

  3. Send us the .log and .har files from the console.

To do this (instructions for Chrome browser):

  1. Go to the board, space, section in which the problem occurred. Click on the address bar of the browser

  1. Press F12 or fn + F12 to open the console. Select the Network tab or, click Save logs or Preserve logs.

  2. Reload the page.

  3. Reproduce the problem again.

  4. Click on the download icon to Export HAR.

  1. Switch to the Console tab, right-click the records and choose Save as.

  1. Send us these files. If for some reason the internal chat is not displayed, or does not allow you to write a report , you can send an email to support@flowfast.io.


This information will really help us sort out the problem and solve it as quickly as possible!

No access to FlowFast from the corporate network

If you cannot use the service while working in your corporate network, we recommend that your administrator check the policies for restricting network connections via wss socket protocol from your corporate network.

In order for you to use the service, your administrator must allow access to the following hosts directly:

https://your_domain.flowfast.io
https://files.flowfast.io/
wss://socket.flowfast.io/
https://api.flowfast.io/
https://flowfast.io/

Error DNS_PROBE_FINISHED_NXDOMAIN 

Can't work in FlowFast because of an error like this?

Try the following:

  1. Check your network connection

    If all is well with the connection, check if https://flowfast.io/ opens? If not, please check if you have VPN enabled? If enabled, try disabling it.

  2. If the instructions in step 1. do not help, it is probably because of the DNS servers you have. Here are instructions on how to check and change them.